Solutions: Customer Satisfaction Tracking for Your Industry
Comvo works independently of industry: organization structure, touchpoints, surveys and rules are defined to match how your business operates. Below, we describe sample touchpoints, survey questions, rules and metrics to track for each industry in detail.
Retail and Consumer
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Retail and Store Chains
Measure customer satisfaction by store and region in retail chains. Checkout QR surveys, cases for managers on low scores, Google reviews and store reports.
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Grocery Stores and Supermarkets
Measure checkout waiting, freshness, shelf order and staff attention by branch in supermarket chains. QR surveys, cases for branch managers and comparative reports.
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E-Commerce
Measure order, delivery and return experience with surveys linked to order numbers. Automatic cases for shipping issues, marketplace and app reviews in one panel.
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Jewelers
Measure sales consultation, trust, repair and service at jewelry stores. Satisfaction by store and consultant, cases for managers on low scores and Google reviews.
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Fuel Stations
Measure forecourt service, store, car wash and restroom cleanliness at each fuel station. Dealer network comparison reports and cases for station managers.
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Shopping Malls and Lifestyle Centers
Measure parking, cleanliness, security, information desk and common areas in shopping malls. QR surveys by area, cases for operations teams and mall reports.
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Food and Hospitality
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Restaurants and Cafes
Measure taste, service speed, cleanliness and value at restaurants and cafes with table QR surveys. Branch scores, cases for managers and Google reviews.
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Hotels and Accommodation
Measure check-in, room, food and beverage and check-out in the guest's language. In-stay feedback, guest relations cases and Google and Yandex reviews.
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Healthcare
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Hospitals and Clinics
Measure appointments, waiting, physician communication, nursing and billing at hospitals. Patient experience with data masking and KVKK (Turkish data law) processes.
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Dental Clinics
Measure appointments, treatment information, pain management and payment at dental clinics. Post-session surveys, cases for low scores and Google reviews.
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Pharmacies
Measure waiting time, advice, medicine availability and dermocosmetics at pharmacies. QR surveys at the till, cases for the pharmacist and branch reports.
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Personal Care and Fitness
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Hair Salons
Measure punctuality, stylist attention, results and hygiene at hair salons and barbershops. Post-service SMS surveys, scores by stylist and Google reviews.
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Beauty Salons and Spas
Measure treatment results, hygiene, specialist attention and packages at beauty salons and spas. Post-session surveys, scores by specialist and online reviews.
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Gyms and Fitness Centers
Measure equipment, cleanliness, trainer attention and crowding at gyms. Spot at-risk members before renewal, with satisfaction by club and case management.
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Finance and Insurance
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Banks and Financial Institutions
Measure customer experience in bank branches, call centers, loans and account opening. Unit based access, data masking, audit log and complaint management.
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Insurance Companies
Measure customer experience in policy sales, claim notification, loss adjustment and payment. Satisfaction by agency and process, with claims case management.
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Field and Service Operations
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Telecom and Subscription Services
Measure dealer, call center, installation and fault repair experience in telecom and subscriptions. Post-transaction surveys, churn reasons and field team cases.
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Cargo and Logistics
Measure delivery time, courier conduct, damage and branch experience in logistics. Post-delivery surveys, branch and region scores and complaint platforms.
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Automotive Dealers and Service Centers
Customer satisfaction surveys for car dealers and service centers: sales, service reception, handover and warranty. Work order surveys and NPS by advisor.
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Technical Service and Installation
Measure punctuality, technician conduct, first-visit resolution and fee transparency for service and installation teams. Post-visit surveys and technician reports.
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Let us map out a scenario for your industry together.
Share your branch structure and customer touchpoints; we will prepare a suitable set of surveys and rules in a demo environment.