Listen, understand and improve with Comvo.
From Feedback to Resolution: Measurable Customer Experience
All feedback from surveys, QR codes and online reviews is collected on one platform. Negative experiences become cases, are assigned to an owner and are measured by resolution satisfaction.
- Responses Without an App
- Multilingual Surveys
- Aligned with KVKK Processes
All Feedback Channels on One Platform
- QR Code
- Survey Link
- SMS
- API Integration
- Online Reviews
Closed loop
Every Stage of Feedback in One Continuous Process
Collecting feedback is only the start of the process. Comvo manages every piece of feedback until it is resolved and the outcome is measured.
- 01
Collect
Feedback from QR codes, email, SMS, system integrations and 8 online review sources is combined in the Inbox.
- 02
Prioritize
Alert rules detect negative experiences, set the priority and assign the case to the responsible manager.
- 03
Resolve
The case is tracked within a defined resolution time. A case not resolved in time is escalated to the next level, up to three levels.
- 04
Measure
After resolution, the customer receives a resolution satisfaction survey; results are reported by unit.
Platform
Everything Your Customer Experience Team Needs
The entire process in one place, from surveys to reporting and from case management to online reputation.
Inbox and Case Management
Survey responses and online reviews in the Inbox. Owner assignment, priority, resolution time, automatic escalation and resolution satisfaction measurement.
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Reports
CSAT, NPS and CES scores by branch and region, period comparison, root cause analysis, organizational breakdown and closed-loop performance.
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Interface
Simple, Fast and Designed for Teams
Satisfaction, open cases and the live response feed in one view.
Responses and cases with owner, priority and time information.
Unit comparison, trends and root causes.
Reviews from Google, App Store, Şikayetvar and other sources are managed as cases.
Question, logic and design settings with a live preview.
Mobile
Short for Customers, Instant for Managers
The survey opens on the customer's phone without installing an app. When a critical experience occurs, the responsible manager is notified instantly.
- Mobile surveys that match your corporate identity
- Multilingual survey experience
- A panel you can add to your phone, with instant notifications
Why Comvo
Customer Experience at Enterprise Scale
-
Fits Your Organization
You set up your branch hierarchy exactly as it is; each manager sees only their own unit.
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Outcome Focused
Feedback does not remain a record; it becomes a case, is resolved and is measured.
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KVKK Processes Built In
The privacy notice, retention periods and data subject requests under KVKK (Turkish Personal Data Protection Law) are managed from the panel.
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Integrated with Your Systems
Connects to your CRM and e-commerce infrastructure through a REST API and signed webhooks.
Solutions
For Every Business with Branches, Field Teams or Customer Service
Security and KVKK
Transparent and Auditable Security for Customer Data
Everyone sees only the units they are responsible for, personal data is masked based on permissions, and all actions are kept in a tamper-proof audit log.
- Role and unit based access
- Two-factor authentication and passkeys
- Tamper-proof audit log
- Automatic retention and masking
Integrations
Works with Your Existing Systems
Send a survey when a transaction is completed, pass case events to your own systems and read data through the API.
IntegrationsFAQ
Frequently Asked Questions
Which industries is Comvo suitable for?
Any business with branches, field teams or customer service. Organization structure, touchpoints and surveys are defined to match your industry.
Does the customer need to install an app?
No. The survey opens in the browser and requires no sign-up.
How is a case created?
A survey response that matches an alert rule or an online review below the threshold automatically becomes a case.
How is the success of a resolution measured?
After the case is closed, the customer receives a resolution satisfaction survey. If the feedback is negative, the case is reopened.
Can online reviews be answered from the panel?
Replies you write to Google, App Store, Google Play and Facebook reviews are published directly on the relevant platform. On Şikayetvar and marketplaces, replies are written on the platform itself, while case tracking is done in the panel.
Turn customer experience into a measurable process.
Let us show you the platform with your own scenarios and agree on the setup steps and timeline with your team.