Integrations: A Platform That Connects to Your Existing Systems

Send surveys based on events in your CRM, POS, e-commerce or call center infrastructure, and pass response and case events to your own systems.

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Built-In Connections

Google Business Profile Importing reviews and replying from the panel.
Email (SMTP) Sending through your own email server.
SMS Provider Sending through your own SMS account.
Excel and CSV Bulk invitations, unit uploads and data export.

Review Sources

Customer reviews from eight platforms are collected in the panel, and low-rated reviews become cases.

Google Business Profile
App Store
Google Play
Facebook
Şikayetvar
Trendyol
Hepsiburada
Yandex Maps

Online Reputation

Event triggers

Automatic Post-Transaction Surveys

Your system sends an event such as a service delivery or completed order; the survey is delivered to the customer after the defined delay.

For developers

Two-Way Integration with API and Webhooks

Your technical team sends events through the API and receives response and case events through webhooks. All endpoints are described in the documentation.

REST API

A Documented, Versioned and Secure API

Sending invitations and events, reading responses and cases, organization data and metrics. Each key is defined with a permission scope and unit restriction.

Live and test mode keys
Permission scopes and unit-based restriction
Rate limit per key
Protection against duplicate records (idempotency key)
OpenAPI specification and developer documentation

Documentation

# Trigger a survey after a transaction
POST /api/events
Authorization: Bearer sk_live_••••
Idempotency-Key: 7f3c9a1e

{
  "type": "repair_completed",
  "org_unit": "IST-034",
  "transaction_ref": "SRV-2026-18342",
  "contact": {
    "phone": "+90 5xx xxx xx xx"
  }
}

Webhooks

Events in Your System in Real Time

Response and case events are delivered to the URL you specify through signed requests. Delivery logs are tracked in the panel and can be resent when needed.

HMAC-SHA256 signature
Survey, unit and priority filters
Include or exclude personal data
Automatic retries, failure emails and delivery logs

Add webhook window: URL, events and filters

New Response Receivedresponse.completed
Response Flaggedresponse.flagged
Case Assignedcase.assigned
Case Status Changedcase.status_changed
Case Resolvedcase.resolved
Case Escalatedcase.escalated
Alert Rule Triggeredalert.triggered

Let us plan the integration with your technical team.

Let us clarify which events will send surveys and which data will be passed to your system. The documentation is always publicly available.

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