Online Reputation: Manage Reviews from Every Platform in the Panel
Reviews from Google, app stores, Facebook, Şikayetvar and marketplaces are collected in the panel. Low-rated reviews become cases, and your replies are published on the relevant platform.
- Eight Sources
- Google, App Store, Google Play and Facebook reviews are imported automatically; Şikayetvar and marketplace reviews are imported through a dedicated transfer.
- Cases from Low Ratings
- Reviews with 3 stars or fewer become cases; you set the threshold and the resolution time.
- Shared List
- Manage survey responses and online reviews in the same list.
Reply management
Reply from the Panel, Publish on the Platform
Replies are written and edited in the panel. If a customer lowers their rating, the case is reopened; customers who raise their rating after a reply are reported.
- Platform accounts are granted read and reply permission only
- Matching branches, apps and pages to units
- Optional real-time sync
Reputation report
Reputation View by Branch
Average rating, star distribution, reply rate and reply time, and unanswered low ratings. The reputation performance of branches is compared side by side.
- Comparison by source and branch
- Low ratings awaiting a reply
- Review ratings tracked separately from survey scores
Supported Sources
- Google Business Profile Automatic import Reply from the panel
- App Store Automatic import Reply from the panel
- Google Play Automatic import Reply from the panel
- Facebook Automatic import Reply from the panel
- Şikayetvar
- Trendyol
- Hepsiburada
- Yandex Maps
Capabilities
- Google Business Profile, App Store, Google Play and Facebook integration
- Dedicated import for Şikayetvar, Trendyol, Hepsiburada and Yandex
- Public replies from the panel to Google, App Store, Google Play and Facebook reviews
- Automatic cases from low-rated reviews
- Case reopened when the rating drops
- Inviting customers to leave a review
Frequently Asked Questions
Which platforms are supported?
Google Business Profile, Şikayetvar, App Store, Google Play, Trendyol, Hepsiburada, Yandex Maps and Facebook.
How are branches matched?
Google and Yandex locations are matched to your units automatically or manually; app and page reviews are linked to the whole company or to a unit you choose.
Related guides
- Online Reputation How to Respond to Google Reviews How to respond to Google Business Profile reviews: sample replies to positive and negative reviews, response time, personal data and Google policies.
- Process How to Set Up a Complaint Management Process The steps of a structured complaint management process from intake to resolution: classification, assignment, resolution deadlines, escalation and reporting.
- Fundamentals How to Choose Customer Experience Management Software Criteria for choosing customer experience management (CXM) software: channels, organization, case management, reviews, reporting, integration and KVKK.