Distribution: Right After the Experience, Through the Right Channel
QR in the store, SMS after the sale, email at service delivery. Surveys reach customers at the most suitable moment while contact frequency stays under control.
- Location-Specific QR Codes
- A separate code is generated for each branch and touchpoint; responses are linked to the correct unit automatically.
- Bulk Invitations
- Send personal, single-use invitations from an Excel or CSV list.
- Automatic Post-Transaction Surveys
- When an order or service is completed, the survey is sent automatically by an event from your system.
QR code
Permanent Address, Always the Current Survey
The QR address never changes and always opens the live version of the survey. When the survey is updated, printed materials do not need to be replaced.
- A separate QR code for each location
- Download as SVG, PNG or a bulk ZIP
- Disable QR codes instantly
Bulk invitations
Personal, Single-Use Links from a List
Single-use invitations matched to customer, unit and transaction information are sent. Each response is linked to the correct unit and transaction.
- Email, SMS or both
- Scheduling and quiet hours (e.g. sending is postponed between 22:00 and 09:00)
- Preview of recipients, cost and invalid rows before sending
- The list is stored encrypted and deleted after sending
Triggers
Automatic Post-Transaction Surveys
When your system reports an event such as a service delivery or completed order, the relevant survey is sent after the defined delay.
- Survey, channel and delay per event type
- Events can be sent individually or in bulk
- Delivery status and reason for each message
Capabilities
- Contact frequency limit per person
- Sending postponed during quiet hours
- One-click unsubscribe
- Sending through your own email server and SMS account
- Send logs and status tracking
- Separation of suspicious responses
Frequently Asked Questions
Do QR codes need to be reprinted when the survey is updated?
The QR address is permanent; when you update the survey, the same code opens the new version, so you do not need to reprint.
How is the same customer protected from receiving surveys too often?
A contact frequency limit is set per person; sends that exceed the limit are skipped and the reason is recorded.
Which channels are supported?
QR code, link, email and SMS.
Related guides
- Surveys Customer Satisfaction Survey Questions Sample customer satisfaction survey questions for stores, e-commerce, service and support, and how to build a short survey with a high response rate.
- Surveys QR Code Customer Satisfaction Surveys How to collect QR code surveys in stores, restaurants and branches: where to place the code, keeping the survey short and linking responses to branches.